How to Work with the Orders tab

Modified on Thu, 28 Sep 2023 at 05:49 PM

Please read this overview to successfully understand how to use the Orders tab in Symphony. Please reference the Contract Holder folder for more information.


As a Contract Holder, you will have a personalized view of your Symphony dashboard upon signing in. You can use Symphony to monitor the following activities. 

  • Released orders and solicitations 
  • Deadlines for questions and proposals 
  • Amendments 
  • Awards 

Order Status

Orders are available from a dynamic table that you can arrange by selecting a column header. The order types are Task Order (TO) and Request for Information (RFI).

  • Click the tracking number to see more details about a specific order.
  • You can also filter on a search term, status, or type of order.

Symphony reduces the probability of an order cancellation due to a compliance issue or error. The actions to perform depend on the status of an order. The status descriptions are below:

RELEASED: You should respond by uploading a proposal or responding with a "No Bid" by the submission deadline. 

  • Responses submitted before the deadline may be modified and re-submitted. 
  • After the deadline, the response button will no longer be available. 

The following notes may appear under the status of a released order awaiting a response:

PENDING QUESTIONSA released order - pending questions can enable you to ask questions before the submission deadline. The Ask Questions tab allows you to ask questions.
PENDING PROPOSALSA released order - pending proposals is a task order awaiting your response, but you may not submit questions.

EVALUATION: Orders in Evaluation have passed the submission deadline. Orders in Evaluation are read-only. At this point, you have to wait for the Ordering Contracting Officer to award a Contract Holder. You can only view the Summary, Amendments, and Documents library.


AWARD APPROVED: When the Ordering Contracting Officer makes an award selection, the status changes to Award Approved. The "Awards" tab becomes available. An Award Approved Order displays the contract(s) awarded to the Contract Holder(s) on the Awards tab. 

If you still need help, contact us.

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