Using the Orders Tab as a Contract Holder

Modified on Wed, 6 Nov at 6:54 PM

This overview covers the Orders tab for Symphony-managed Contract Vehicles and Contract Holders.

Symphony supports the following contract vehicles for contract holders:

GSA = ASTRO OASIS DHA = HEC MQS-NG OMNIBUS (Legacy) MQS

Contract Holders have a personalized view of the Symphony Dashboard upon signing in.

Orders are available from a dynamic table that users can arrange by selecting a column header or filter by search term, status, and type of order (see Figure 1).
The order types are Task Order (TO) or Market Research.
- Click the tracking number to see more details about a specific order.

Figure 1. An OASIS Contract Holder Dashboard with the Orders view.

Contract Holders use Symphony to monitor the following order activities.

Released orders and solicitations
Deadlines for questions and proposals
Amendments
Awards

Order Status

The actions to perform depend on the status of an order. The status descriptions are below:

RELEASED:

Users should respond by uploading a proposal or responding with a "No Bid" by the submission deadline (see Bidding on Orders).
Responses submitted before the deadline may be modified and re-submitted.
After the deadline, the response button will no longer be available.

PENDING QUESTIONS	A released order - pending questions enables users to ask questions before the question deadline. The Ask Questions tab allows this task.
PENDING PROPOSALS	A released order - pending proposals is a task order users can respond with a proposal or No Bid but cannot ask questions.

EVALUATION:

Orders in Evaluation have passed the submission deadline and are read-only.

Users must wait for the Ordering Contracting Officer to award a Contract Holder.
Users can only view the Summary, Amendments, and Documents library.

AWARD APPROVED:

When the Ordering Contracting Officer makes an award, the status changes to Award Approved.

The "Awards" tab becomes available and displays the contract(s) awarded to the Contract Holder(s).

Order Details

Click the Task Order or Market Research link when either order type is in Released status to view the details (see Table 1).

Details include the following data points:

Summary	The Summary screen gives an overview of the Order Opportunity.
Ask Questions	When an order is Released-Pending Questions, Contract Holders can request more information from the Contracting Officers.
Amendments	Find Amendments on this screen. Select View Details to see the changes.
Respond	When an order is Released–Pending Proposals, Contract Holders can submit their proposals or No Bid.
Documents	Find and download additional order information in the document library. Contract Holders will now be able to Download all original order or Market Research (RFI) documents in one file using the Download ZIP button on the Document tab when available (see Figure 2).

Table 1. The left menu in Symphony orders

Figure 2. The Download Zip button is available when there are multiple documents.

If the ZIP file is not successfully downloaded, users should check their firewall settings or submit a help desk ticket for assistance. Amendments are separate downloads.

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