Using an Authenticator App
To successfully register in Symphony with a Multi-factor Authentication smartphone app, watch the following video or follow the step-by-step instructions.
Click here to watch the video on YouTube.
1. Download an App
Download an Authenticator App from iTunes or Google Play on a smartphone.
We recommend Google Authenticator (See Figure 1).
It is free, easy to use, and supports multiple accounts.
2. Use the App
Once installed, follow these steps:
- Open the app
- Choose scan QR code
- Scan the QR code when registering
- Verify the account name
- Enter the code when prompted
- Click Authenticate
Figure 1. Google Authenticator
A unique code for each Symphony website is required for access. Users with multiple Symphony accounts should rename the codes to tell them apart.
Scanning a QR Code After Registration
Users that can still sign in, can use the Profile Icon to scan the QR code in the Credentials screen.
- Contact us for a QR code if sign in isn't possible (See Figure 2).
Figure 2. MFA Sign-In Requirement
A QR code requires an Authenticator App from iTunes or Google Play on a mobile phone.
We recommend Google Authenticator. It is free, easy to use, and supports multiple accounts.
Once installed, follow these steps:
- Open the app
- Choose scan QR code
- Scan the QR code we provide upon request
- Verify the account name
- Go to the correct Symphony website
- Enter the credentials
- Click Sign In
- Return to the MFA app on the mobile phone
- Enter the code from the matching account
- Click Authenticate
Users with multiple Symphony accounts should rename the codes in the app to reflect the use of the One-Time Passcode (OTP). A unique code for each Symphony website is required for access.
Need help? Contact us
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