Symphony FAQ

Modified on Thu, 30 May 2024 at 06:08 PM

The following are some frequently asked questions regarding Symphony beyond the Troubleshooting Help


Does Symphony accept the following document types?

  • Controlled Unclassified Information (CUI)
  • For Official Use Only (FOUO)
  • Sensitive but Unclassified (SBU)

Yes, CUI, FOUO, and SBU documents may be submitted in Symphony. We do not allow classified documents and you would need approval from the requesting agency to provide password-protected documents. 


What are the file limits?

Symphony will allow you to attach as many files as you need to support your claims, but the size limitation of 20MB will prevent you from uploading too large of a file. File uploads also have additional rules.

  1. File names cannot exceed 250 characters.
  2. Files cannot be combined into a "zip" folder, but there is no limit to how many files you can upload.
  3. You can not drag and drop from Sharepoint or other Cloud Drives. Files must come from your computer.

 

How do I delete documents?

  • If you started a proposal, please go to your submission.  Select Projects/Past Performance and click the "Modify" button for the respective project. Remove the references from the claims and delete them when you return to My Company/Projects.
  • If you are attempting to delete a document uploaded as a Business Factor, please remove the claim from the Prime or Team Member's Business Factor and delete the documents that do not apply. Then close the factor to keep it unclaimed or certify and save your changes to update the claim.


Are Symphony portals linked across different opportunities? If we upload our company certifications and documents for one opportunity, can they be pulled into another?

No. Information is not shared between Symphony websites, so anything you enter for one website needs to be re-entered in the next.


Do subcontractors or JV members' accounts auto-populate their data when I add them to my team members?

No. To upload information for your proposal, the subcontractor or JV member must register under the UEI and Cage code for the company that will be the prime offeror. No documents uploaded to a different UEI will auto-populate into your account.


How do I complete Contract Modifications?

Staff Users: Please go to My Company > Contracts > Contract Documents > Download file(s).

Administrators: Please use My Company > Contracts > Contract Modifications > Click the row > Sign the file.


How can I change my profile information?

All users can sign out or update their profile information from the top-right icon. You can change your password and add or update an authenticator app by scanning the QR code for your login. (See the MFA Folder for more information).


How do I change the timeout logout?

The timeout is set to 15 minutes. This is a security requirement from GSA security.


What security protocols are in place to protect my proprietary data? 

Symphony is hosted on cloud.gov with a FISMA Moderate 3-year ATO. All data is encrypted in transit and rest. Details can be requested from the GSA IT Security office.



Need help? Contact us  


Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.

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