Review these frequently asked questions for a successful experience with Symphony for the Polaris solicitation. The required URL for Polaris offerors is https://polaris.app.cloud.gov/.
Timeline |
On June 30, 2022, the Polaris Submission Portal opened. |
On October 7, 2022, the Polaris Small Business Pool closed. |
On November 18, 2022, the Polaris WOSB, SDVOSB, and Hubzone Pools closed. |
On September 20, 2023, the Polaris Small Business Pool reopened for existing offerors who submitted a timely proposal for the Polaris GWAC. |
On November 7, 2023, the Polaris Small Business Pool closed. |
On November 30, 2023, the Polaris WOSB, SDVOSB, and HUBZone Pools reopened for existing offerors who submitted a timely proposal for the Polaris GWAC. |
On January 12, 2024, the Polaris WOSB, SDVOSB, and Hubzone Pools closed. |
On September 03, 2024, GSA posted on SAM that they are completing the evaluation process and nearing an announcement of awards for the Polaris GWAC SB Pool. Contract awards for the SB Pool are now planned to be announced in the first quarter of FY25 with the WOSB, HUBZone, and SDVOSB Pools to follow later in FY25. A new amendment was posted to all pools to extend the offer acceptance period for existing offerors based on the updated award timeframe. |
How do I respond to Clarifications?
When your company receives the notification, follow these steps:
- Login to Polaris instance of Symphony https://polaris.app.cloud.gov/
- From your Symphony Dashboard, navigate to your socioeconomic submission(s).
- On the tab that states Submitted, select View Details.
- Your proposal details will be displayed.
- Select the Clarifications tab to view the clarifications (See How Mass Clarifications Work).
- You must be an Administrator or Open Market Proposal Manager to respond.
- A clarification response that Needs Attention will be displayed.
- Review the Program Office inquiry.
- Enter your clarifying information in the response space.
- Attach documents to support your response.
- Make sure you save your response to edit later if you are not ready to submit. - Submit your clarification response to the Program Office before the clarification deadline.
- You cannot recall your response or make any changes once you submit.
How do I provide my Clarification response?
Responses to Mass Clarifications are only available to Symphony Administrators and Open Market Proposal Manager(s).
- Ask your administrators to assign you a role with the required permission.
- The Proposal Manager Assignment is the last one in User Management within Administration (See Figure 1).
Figure 1. Administrators and Open Market Proposal Manager(s) can respond to clarifications.
How can I revise my Clarification response? I uploaded the wrong SF-30.
You cannot retract or modify your response to a clarification after you submit it.
- Email Polaris@gsa.gov and provide the correct form.
- Polaris will make the update on their end, which will not be visible through the PSP.
Why can't I modify my Polaris proposal?
- Ask your administrator to assign your account the Open Market Proposal Manager role in the administration link (See Figure 2). It's the big green button.
![Open Market Proposal Manager Assignment](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/35214226689/original/Zi7skQUe6hvPbER5qF3PUe6O5N26JmWTyg.png?1698347242)
Figure 2. The Open Market Proposal Manager can respond to clarifications.
Can the SAM data be updated for Polaris?
No. Your SAM data needs to remain unchanged to reflect the original submission.
Please notify Polaris@gsa.gov of any changes that they should be aware of.
Can offerors update their Professional Employee Compensation Plan (PECP) and submit a revised version with their response?
Yes, but only in accordance with the Polaris modification request.
- The PECP is in My Company > Business Factors or My Company > Team Members > Business Factors (See Making Changes to Business Factors).
Why do my Projects show the Primary NAICS File and Tag Reference as missing?
There were some changes to tags/file references in the core project details that weren't available in the original submission.
- The red file references and tags for NAICS were added to Symphony in June 2023.
- You can ignore those messages because NAICS was optional for Polaris and your project documents were used as references without linking to that field.
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