How do I verify we are receiving notifications?
Administrators and the Open Market Proposal Manager will receive notifications from Symphony regarding Open Market Proposals. The program office may also send notifications outside Symphony, but may use the Contract manager and Program Manager role. Keep the program office and Symphony up-to-date (See Administration Basics).
How do I change the Contract Manager role?
Key personnel (POC) assignments, such as your Contract Manager and Program Manager are allowed before proposal submission or after an award is loaded to Symphony in the contract management section. These roles cannot be updated in the Administration link and verified in a proposal or contract and you can only select from your company's registered users in Symphony.
Can the program office see the documents I post after submission?
No, the program office team will only see submitted proposals after the deadline, and no changes to the submission are allowed.
- After the deadline, users can make changes within My Company without affecting a proposal.
- Only Clarification responses are allowed after the deadline and they are kept separate from the original offer once initiated by the program office (See Inquiry Management).
How do I withdraw an offer?
Contact the program office directly at the email address listed in the RFP.
How do I see what was included in my submission?
Use the View Submission link on the Dashboard to access the Proposal Details after submission (See Viewing Submitted Proposal(s)).
How do I replace the COCM and COPM after an Apparent Awardee notification?
You can update your COCM and COPM by following the guidance in Contract Holder Tasks after the Notice to Proceed (NTP). Until then, use the Contract Manager/Program Manager and administrator role in Administration. Administrators will receive all notifications sent from Symphony.
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