Responding to Clarifications

Modified on Wed, 4 Dec at 2:23 PM

Respond to clarifications in Symphony by following these steps.

1. Select View Details

Only authorized users (SAM POC administrators and Open Market Proposal Managers) will be notified of a clarification request (see Administration Basics).

Find the Submission stated in the notification on the Symphony Dashboard.
Select View Details for the Submitted proposal in the referenced solicitation (see Figure 1).
The proposal details are displayed.

Figure 1. The View Details link appears after the proposal submission

2. Select Clarifications

A notification icon displays on the Clarifications tab when the government sends a request. Clarifications can also be used for communications and may not allow for response (see How Mass Clarifications Work).

Select the Clarifications tab.
A clarification response that Needs Attention will be displayed. The orange color means that a response is required.
Review the Program Office inquiry.

3. Provide a Response

Clarifying information must be entered in the response space and supporting documentation can also be uploaded.

Users can select Cancel and then Save to make changes.
After submission, users cannot edit their reply.

4. Submit Response

Submit a reply to the Program Office before the clarification deadline.

Submission is instant.
Symphony does not send submission receipts.

The submitted status displayed is Responded to the Program Office.

The status change confirms that the response was submitted and is available for the program office or evaluation team.
A Read-Only View of the clarification communications is displayed after submission.
The colors are system-managed. Green means no response is required.

FAQ

Only authorized users (SAM POC administrators and Open Market Proposal Managers) can respond before the Clarification Deadline.
Users can only respond to a clarification one time. Users with questions should ask the program office for help. Symphony does not have the authority to reopen a clarification or speculate on the program's request.
Users can only change their replies before submission. A saved response updates the clarification status from Needs Attention to Awaiting Submission to the Program Office.
Clarification documents do not appear in a submission or My Company to protect the integrity of the original offer. The program office team has access to clarification document(s) in a separate area for tracking.

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Users should be aware that the information on this website may not reflect the official positions of the Federal Government. The views and opinions expressed by agents of Apex Logic, Inc. are those of its employees and do not necessarily reflect those of the Federal Government or any of its officials. Guidelines and requirements provided by the Federal Government in the form of solicitations, amendments, modifications, or any other communications supersede any information provided by Apex Logic, Inc. If you have questions about this disclaimer, please contact us.