FAQ for Clarifications

The following are some frequently asked questions regarding clarification requests in Symphony. 

Why can't I respond to a clarification?

Only authorized users can respond before the Clarification Deadline. 

• Authorized users are administrators and Open Market Proposal Manager(s).
• Reach out to the company administrators for access. They can assign users a role with the necessary permissions (see Figure 1).

Figure 1. The Open Market Proposal Manager assignment in Administration

How can I update my submitted response?

Users can only respond to a clarification one time. 

• The response is received immediately after submission. 
• Email the program office as listed in the solicitation for another request.

How do I modify my clarification response after submission?

Users can only edit their replies before submission. 

• A saved response updates the clarification status from Needs Attention to Awaiting Submission to the Program Office. 
• Users will see a Read-Only View of the clarification communications after submission. Submitted clarifications display the status Responded to the Program Office.

How do I add more documents to my clarification response?

Users cannot make changes to responses after submission.

• Email the program office as listed in the solicitation to add more information.

Why can't I see my updated documents in the Document Library?

The program office team has access to clarification document(s) in a separate area for tracking.

The Clarification documents will not appear in a submission or My Company to protect the integrity of the original offer. 

Can Symphony reopen a clarification request, provide additional guidance, or confirm receipt?

No. Users must ask the program office for non-technical assistance. 

• Symphony does not have the authority to reopen a clarification or speculate on the program's request.
• Submitted clarifications display the status Responded to the Program Office. Save a copy of the page for record keeping.

Need technical help? Contact us  

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