Authentication Failed

1. Click Forgot Password

1. Verify that the correct website is being accessed with the right credentials. Use the links below to confirm the contract vehicle.
2. Select the Forgot Password link to proceed with troubleshooting (see Figure 1). 

See Using Multi-Factor Authentication (MFA) if the code fails or cannot be retrieved by a text message or through an Authenticator app.

Figure 1. The Forgot Password link

Symphony sends a temporary password and reset link to the email address entered if an account exists (see Figure 2).

• Make sure the website is correct (see the links above for each contract vehicle).
   
• Make sure the email address is correct.
   
• Check Spam and Trash folders

Figure 2. The Password Reset request message

Follow the email's instructions if Symphony finds the account. 

• Password resets must be initiated on the same Symphony website. 
   
• Try to register if an email is not received (see Figure 3). 

4. Change the Password

Passwords must meet the following criteria:

• A minimum of eight characters
  

• At least one uppercase letter 

• At least one lowercase letter

• At least one number

• At least one acceptable special character 

If an MFA Reset message is displayed, see Using MFA in Symphony.

Figure 3. The Register Now link